Although the Volta Region is the last to implement the Loss Reduction Project (LRP) of the Electricity Company of Ghana (ECG), Christina Jarto-Kaleo, ECG's Volta Regional Manager, has described the timing as a blessing in disguise.

“We have the opportunity to learn from the experiences, both successes and failures, of other regions. We have no excuse to repeat their mistakes, when people talk about LRP implementation, the best region should be Volta, and no other name should be mentioned,” she explained.

She spoke at the launch event in Ho.

Ms Jarto-Kaleo called for dedication, sacrifice, and renewed commitment from ECG staff and stakeholders alike, emphasising that the success of the LRP hinged on collective effort, particularly in the area of customer service.

Madam Jarto-Kaleo reminded ECG staff of the oaths they took to serve the public and challenged them to go the extra mile for the benefit of all.

“We all wrote acceptance letters because we promised to serve the needs of the customer. This is the time to demonstrate that for Team Volta, we will do it, go the extra mile, and stay focused,” she encouraged.

She, also, called on media practitioners to play an active role in public education and information dissemination.

She noted that previous attempts to implement a prepayment system in the region faced setbacks, but expressed optimism about this renewed effort.

“We are picking up again, we plan to engage you further to provide the detailed information you need to support this rollout,” she said.

The Electricity Company of Ghana (ECG) in the Volta Region officially launched the comprehensive Loss Reduction Project (LRP) in the Ho Municipality this week.

“This rollout is designed to enhance customer convenience, improve revenue collection, reduce energy losses, and improve the overall efficiency of our electricity distribution system across the region. We believe this programme will benefit all our customers by promoting energy conservation and ultimately providing better services to our valued clients,” Ing Mark Ekor, Ho District Manager of ECG, said.

Adwoa Haadson-Butler, Chief Executive Officer of Wina Technology, a key strategic partner in the project reaffirmed her company's commitment to supporting ECG in the successful implementation of the smart meter rollout.

“Power theft is a drain on our national resources. We urge the public to support ECG in this important project, as the revenue generated from electricity consumption plays a critical role in national development. We are fully committed to ensuring that this project makes a lasting impact on the energy sector and the economy at large,” she said.

The initiative, starting in the regional capital Ho, forms part of ECG’s broader modernisation strategy aimed at enhancing energy accountability and customer experience.

As part of the rollout, smart prepaid meters are being deployed to replace faulty meters, serve paid-up applicants, and transition customers from outdated flat-rate monthly consumption plans.